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Support Desk Specialist - Glasgow

IT Support
Ref: 61 Date Posted: Monday 05 Aug 2019
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Job: Support Desk Specialist

Job Type: Full Time, Permanent

Location: Braehead, Renfrew

As one of the leading HR and Payroll providers in the industry, SD Worx are recruiting for a Support Desk Specialist on a permanent basis at our offices in Renfrew. You will work as part of a team and provide payroll support to a specific group of customers. You will take ownership of all customer issues and resolve / escalate in order to maintain customer satisfaction while contributing to company services division and company goals.

Key Responsibilities:

  • Provide payroll support to the required service level in line with the service descriptions to enable the achievements of the teams designated customer satisfaction.

  • Maintain effective internal and external communications channels to ensure that relevant people / departments have the necessary information to assist them in contributing to customer support.

  • To contribute to the effectiveness of the team by demonstrating a co-operative and supportive attitude to fellow team members.

  • To assist with additional responsibilities as required by Team Leader/Manager.

  • Continually query customer requirements to identify opportunities for additional revenue, liaising where appropriate with sales.

  • Receive and record customer enquiries in sufficient detail to satisfy the need for information where the issue is escalated or used for management information purposes

  • Follow procedures within the Team that satisfy company and ISO9001 requirements.

Essential Requirements:

  • Payroll experience this includes knowledge of Tax, NI, SSP, SMP, Manual calculations.

  • Experience within a customer service environment.

  • Experience on using Oracle and other payroll systems.

  • Good PC skills including Microsoft Word, Excel, Outlook and Internet.

The support desk role requires covering the hours of 08.30am to 17.30, and therefore you will be required to work on a rotating shift pattern.

It’s your move!

Employer Description

More than 60,000 large and small organisations rely on SD Worx and its 3,600 employees. During the company’s 70 year history we have acquired an extraordinary amount of expertise in Payroll, HR and Tax & Legal matters. We provide clients with a wide range of services including payroll and HR, legal support, training, automation, consulting and outsourcing, across Europe, the US and Canada.

In Belgium, our home base, we offer specific packages for SMEs, large enterprises, the public sector and international organisations.

As an international HR service provider, we operate from Belgium (HQ), Austria, France, Germany, Ireland, Luxembourg, Mauritius, the Netherlands, Switzerland and the United Kingdom. The other European countries, the US and Canada are covered by the Payroll Services Alliance, a strategic network of leading payroll companies.

Our mission?

For Life. For Work.

To make payroll and HR services essential for the continued success of companies and individuals.

Working at SD Worx means winning trust and taking responsibility, displaying initiative and most importantly, being energized by others. If you have a passion for HR, IT and Payroll Services, then we can promise you one thing: you’ll never get stuck in a rut at SD Worx. You will get the opportunity for self-development in the direction you want to go. You will learn from the best, so you can be at your best.