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Senior Project Manager - Any SD Worx Office

Implementation
Ref: 75 Date Posted: Monday 22 Jul 2019
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Job: Senior Project Manager

Job Type: Full Time, Permanent

Location: Flexible Location

As one of the leading HR and Payroll providers in the industry, SD Worx are recruiting for a Senior Project Manager to join our team.

Your Role:

To lead projects of mid-size/complexity, or workstreams within a major programme, or a change control project or supporting a Principal Consultant or Programme Manager to ensure all milestones are met within contractual, time, quality and budgetary constraints.  You will lead the smooth transition from Implementation to Operations, ensuring service levels are achieved and ensuring Operations are able to deliver their target operating model and provide best practice delivery according to the SD Worx Implementation Framework and lead internal initiatives to develop internal process, ways of working and methodologies.

Key Accountabilities:

  • Troubleshoot customer issues utilising the appropriate people or resources required for a prompt resolution.

  • Build customer relationships to ensure maximisation of future revenues and business profit.

  • Understand and anticipate the customer needs and environment and support the recommendation of ‘value added’ solutions to the customer.

  • Manage external strategic third-party partner and supplier relationships.

  • Support the management of internal inter departmental relationships and senior management team stakeholders.

  • Identify potential strategic and commercial opportunities and solutions for SD Worx to offer its target markets.

  • Work proactively as a team member across the department, offer coaching and support to junior members of the practice as necessary.

  • Impart technical knowledge to contribute to product development.

  • Maintain budgetary responsibility for all implementations or cost centres under their control.

  • Champion and make recommendations for the SD Worx Implementation Framework and supporting methodologies so they evolve in line with corporate strategy and new service propositions.

  • Act as Implementation role model and promote the corporate strategy, SD Worx Values and ensuring a highly motivated team environment is created so that clients receive excellent service and support thus maintaining customer NPS.

  • Establish, maintain and follow procedures within the team that satisfy company and ISO 9001 requirements.

  • To comply with SD Worx Security Policies for the maintenance of confidentiality, integrity and availability of information and to correct personal data.

  • Support the identification of additional revenue opportunities with clients and prospects and support the transition from sales to implementation.

  • Understand SD Worx strategy and the SRP and LRP objectives ensuring all resources under their management are informed of the strategic direction for the organisation.

  • Recommend modifications to our Product set and understand the Product Roadmap.

  • Contribution to day to day management of the Implementation community and champion’s forum development, succession planning and performance management activities against the Implementation skills framework.

  • Where appropriate, undertake full line management responsibilities for individual consultants, or a team, including recruitment, performance management, resource assignment, sales pipeline review and revenue forecasting, personal development planning and other line management activities to drive objectives, drive internal progression and support colleague engagement.

Your Profile:

  • Proven evidence of experience operating at a senior level within a consultancy or implementation environment

  • Experience of leading and managing mid-size/complex customer implementations or workstreams within a major programme and change control projects with accountability for ensuring they are delivered to contractual requirements, required quality standards and contributing to the annual targets and Key Performance Indicators within the Department.

  • Coaching and people development skills with demonstrable evidence of leading mid-size teams or projects

  • Analytical and strategic thinking with ability to influence at senior management level through highly effective communication and relationship skills

  • Track record of excellent organisational, time management and budgetary control

  • To have achieved the required competencies and behaviours in the Implementation Behavioural Framework.

It’s your move!

SD Worx are the European Market Leader in Payroll, HR & Time with 65,000 customers in more than 90 countries.

People bring life to business and work is a big part of life. We build payroll & HR services and solutions that contribute to the success of both companies and individuals. We have years of experience in our teams, and some of the most knowledgeable and influential people in the industry. We’re committed to sharing this expertise with you. We value the contribution of our colleagues and have a significant focus on personal development and career growth – it really is our people who make the difference! We provide a friendly and inclusive work environment and encourage innovation.

If you have the skills and character to make a positive impact at SD Worx, we’d love to hear from you!

Our Mission

For Life. For Work.

To make payroll and HR services essential for the continued success of companies and individuals.

 

Working at SD Worx means winning trust and taking responsibility, displaying initiative and most importantly, being energized by others. If you have a passion for HR, IT and Payroll Services, then we can promise you one thing: you’ll never get stuck in a rut at SD Worx. You will get the opportunity for self-development in the direction you want to go. You will learn from the best, so you can be at your best.