Senior Product Manager - Glasgow

Ref: 82 Date Posted: Monday 20 Jan 2020
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Job: Senior Product Manager

Job Type: Full Time, Permanent

Location: Flexible Location

Your Role:

Your will be responsible for actively managing the SD Worx product portfolio (software and service) including:

  • Researching product demand and producing business cases, requirement documents and product roadmaps

  • Maintaining and enhancing existing products and developing and taking new products into the market

  • Managing Organisational Readiness

  • Contributing to pre-sales activity, including producing product demonstrations and collaterals


As a CUSTOMER COACH you will have the skills and ability to demonstrate that you can:

  • Build expertise with focus on the customer - have the curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions.

  • From Service transaction to Customer journey, can assess the client’s situation, fundamental wishes and needs, also in unstructured context, and to add more value than the customer expected throughout the full customer journey and over omni channels.

  • Have the ability to collaborate effectively without boundaries (across teams, countries, languages, tools) colleagues, customers and network with his/her expertise, confidence and style.

Key Accountabilities:

  • Gather information from the marketplace, customers, payroll processing partners, sales and existing business units relating to attractive new products, enhancements to current products and also new markets for current products. Facilitate feedback on existing products by attending or running appropriate sessions.

  • Evaluate statutory and legislative changes for impacts on products and implement where necessary.Communicate those changes to the applicable internal teams and to customers.

  • Produce financially and organisationally sound business cases supporting corporate investment. Business case components include: Pricing; Revenue model and scenario analysis; Budgets; Cost to buy, build or partner; Time-line to deliver; Customer and Product ROI scenarios; Launch approach etc.

  • Develop and produce Product Definition and Requirement Documents. Apply best practice processes and work closely with the Product Development function. Work with other areas of the business to deliver appropriate materials to support training and use of the products.

  • Develop and produce Product Roadmaps, incorporating input from research, own experience, product advisory boards, prospects, and other product managers and the wider company. Work with Marketing, Consultancy and Development to ensure buy-in to both the vision and our ability to execute.

  • Actively manage the product development cycle, particularly contributing to solution design and testing.Sign off that the delivered feature meets the acceptance criteria.


Your Profile:

  • Significant experience of designing product functionality and writing business requirement documents

  • Experience in business case creation, delivery and monitoring. Includes commercial awareness and ability to understand market positioning and pricing

  • Working knowledge of waterfall and agile methods of software development, involving the latest development technologies and methods

  • Technical background with a working knowledge of what is possible with the latest development frameworks and tools (especially Microsoft .NET) as well as off the shelf solutions

  • Practical experience and knowledge around methods to provide management information and KPI reporting.

  • Strong Microsoft office skills, including: Outlook, Excel, Powerpoint, Word, Visio and Project

  • Small Presentation, and influencing skills at senior management level


It’s your move!

SD Worx are the European Market Leader in Payroll, HR & Time with 65,000 customers in more than 90 countries.

People bring life to business and work is a big part of life. We build payroll & HR services and solutions that contribute to the success of both companies and individuals. We have years of experience in our teams, and some of the most knowledgeable and influential people in the industry. We’re committed to sharing this expertise with you. We value the contribution of our colleagues and have a significant focus on personal development and career growth – it really is our people who make the difference! We provide a friendly and inclusive work environment and encourage innovation.

If you have the skills and character to make a positive impact at SD Worx, we’d love to hear from you!

Our Mission

For Life. For Work.

To make payroll and HR services essential for the continued success of companies and individuals.








Working at SD Worx means winning trust and taking responsibility, displaying initiative and most importantly, being energized by others. If you have a passion for HR, IT and Payroll Services, then we can promise you one thing: you’ll never get stuck in a rut at SD Worx. You will get the opportunity for self-development in the direction you want to go. You will learn from the best, so you can be at your best.