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Operations Team Manager - Manchester

Ref: 30 Date Posted: Thursday 29 Nov 2018
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Job: Operations Team Manager

Job Type: Full Time, Permanent 

Location: Manchester

Would you like to join an award-winning business where we are passionate about what we do? At SD Worx, we have a brilliant opportunity for an Operations Team Manager to join the team on a permanent basis. You will be responsible for will be responsible for leading and managing team members to achieve the delivery of Payroll service excellence.  Working at SD Worx means winning trust and taking responsibility, displaying initiative and most importantly, being energized by others. You will be appreciated for who you are and given the flexibility to define your own path in a place where ambition and teamwork go hand in hand.

Key Responsibilities:

Responsible for ensuring their team members are skilled (and supported) to the appropriate levels necessary to perform their roles effectively by coaching and ensuring the facilities within the business are best used to maintain their team’s development of Payroll, product and customer service excellence.

To undertake regular personal reviews and to assist the Team Members in the completion of their Personal Development Plans and skills assessments so that they can provide a more complete Payroll service to the customers.

Hold regular, structured team meetings encouraging team participation throughout with particular focus on Quality, Engagement, Quarterly Net Promoter approach and Monthly Pulse survey

Build & Maintain a relationship with their customers which assists retention and drives improvements in NPS

Actively promote and share the key company strategies and messages from the Senior Leadership Team, delivering and driving them positively and appropriately through their teams.

Establish and maintain a quality culture within the team, ensuring that documented processes and procedures are understood and followed ensuring ISAE3402 compliance

Sufficiently developed / confident to support and deputise as and when necessary for the Service Delivery Manager

Any other appropriate duties as required

Essential Requirements:

Demonstrates knowledge of current Payroll Legislation

Demonstrates competency in the delivery of quality Payroll Services

Demonstrates competency in the ability to manage the performance of people delivering Payroll Services

Demonstrates competency and flexibility in their approach to client management.

Demonstrates competency in their ability to effectively run meetings and, share and promote company information and strategies

Demonstrable written and verbal communication skills.

Demonstrable knowledge of PC literacy including the Microsoft Office suite

A visible commitment to quality processes and the ability, through their team, to drive efficiency projects to successful conclusions


Coaching / mentoring experience in a customer services environment is desirable but not essential

Commitment to learning, i.e. CIPP, ATT (any relevant qualification)

Experience and participation in employee engagement programmes

Experience of participating in change management programmes

It’s your move!

Employer Description

More than 60,000 large and small organisations rely on SD Worx and its 3,600 employees. During the company’s 70 year history we have acquired an extraordinary amount of expertise in Payroll, HR and Tax & Legal matters. We provide clients with a wide range of services including payroll and HR, legal support, training, automation, consulting and outsourcing, across Europe, the US and Canada.

In Belgium, our home base, we offer specific packages for SMEs, large enterprises, the public sector and international organisations.

As an international HR service provider, we operate from Belgium (HQ), Austria, France, Germany, Ireland, Luxembourg, Mauritius, the Netherlands, Switzerland and the United Kingdom. The other European countries, the US and Canada are covered by the Payroll Services Alliance, a strategic network of leading payroll companies.

Our mission?

Result driven HR. We excel in HR services that drive business performance.

Working at SD Worx means winning trust and taking responsibility, displaying initiative and most importantly, being energized by others. If you have a passion for HR, IT and Payroll Services, then we can promise you one thing: you’ll never get stuck in a rut at SD Worx. You will get the opportunity for self-development in the direction you want to go. You will learn from the best, so you can be at your best.