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Operations Team Manager - HR Admin - Glasgow

Ref: 24 Date Posted: Wednesday 28 Nov 2018
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Job: Operations Team Manager – HR Admin

Job Type: Full Time, Permanent 

Location: Braehead, Renfrew

Would you like to join an award-winning business where we are passionate about what we do? At SD Worx, we have a fantastic opportunity for a Operations Team Manager to join the team based in Renfrew. The Operations Team Manager will be responsible for leading and managing team members to achieve the delivery of service excellence.  This will include setting and measurement of individual and team objectives, identification of skills needs and the organisation or provision of appropriate training to enable team members to make the required contribution to business objectives.  The Operations Team Manager will also assist with additional responsibilities as required by the location-based Services Delivery Manager or Operations Manager.

Key Responsibilities:

Ensuring their team members are skilled to the appropriate levels necessary to perform their roles effectively by coaching and ensuring the facilities within the business are best used to maintain their team’s development

To undertake regular personal reviews and to assist the Team Members in the completion of their Personal Development Plans so that they can provide a more complete service to the customers.

Hold regular, structured team meetings encouraging team participation throughout.

Maintain a relationship with their customers which assists retention and expansion of the customers’ product portfolio

Actively promote and share the key company strategies and messages from the Senior Leadership Team, delivering and driving them positively and appropriately through their teams.

Manage the team’s activities to ensure the provision of a profitable, quality service and retention of the customer base

Establish and maintain a quality culture within the team, ensuring that documented processes and procedures are understood, followed and kept up to date.

Deputising as and when necessary for the Service Delivery Manager or Operations Manager – this includes liaison and responses to Operation Directors requests, working side by side with the other SDM’s or OM’s and having the confidence (backed by SDM or OM delegation) to make relevant decisions.

Instigate the creation of invoices where appropriate

Ensure that complaints and escalations are proactively managed to a resolution and implement any processes changes or improvements as required

Establish and maintain effective internal and external communication channels to ensure the availability and dissemination (where appropriate) of relevant information.

Compile and deliver team performance statistics as required by the Operations Manager & Shared Services Manager.

Dealing with a variety of routine and non-routine HR administration tasks and queries in addition to dealing with all direct customer enquiries and requests in an efficient and timely manner

Supporting system, process and legislation changes, reviewing and updating any relevant documents as required

Ensure all tasks associated with each process are performed within agreed Service Level Agreement deadlines and all processes adhere to GDPR and any other relevant legislation

Any other duties as required

Essential Requirements:

Demonstrates some competency in the ability to manage the performance of people.

Demonstrates some competency and flexibility in their approach to client management.

Demonstrates some competency in their ability to effectively run meetings and share and promote company information and strategies.

Demonstrable written and verbal communication skills using a variety of media dependant on the situation.

Demonstrable knowledge of PC literacy and software usage including Word and Excel

A visible commitment to quality processes and the ability, through their team, to drive efficiency projects to successful conclusions

Demonstrating signs of Leadership


Supervisory experience in a customer services environment is desirable but not essential.

Knowledge of current HR and Payroll Legislation


It’s your move!

Employer Description

More than 60,000 large and small organisations rely on SD Worx and its 3,600 employees. During the company’s 70 year history we have acquired an extraordinary amount of expertise in Payroll, HR and Tax & Legal matters. We provide clients with a wide range of services including payroll and HR, legal support, training, automation, consulting and outsourcing, across Europe, the US and Canada.

In Belgium, our home base, we offer specific packages for SMEs, large enterprises, the public sector and international organisations.

As an international HR service provider, we operate from Belgium (HQ), Austria, France, Germany, Ireland, Luxembourg, Mauritius, the Netherlands, Switzerland and the United Kingdom. The other European countries, the US and Canada are covered by the Payroll Services Alliance, a strategic network of leading payroll companies.

Our mission?

Result driven HR. We excel in HR services that drive business performance.

Working at SD Worx means winning trust and taking responsibility, displaying initiative and most importantly, being energized by others. If you have a passion for HR, IT and Payroll Services, then we can promise you one thing: you’ll never get stuck in a rut at SD Worx. You will get the opportunity for self-development in the direction you want to go. You will learn from the best, so you can be at your best.