Customer Relationship Executive - Glasgow

International
Ref: 34 Date Posted: Friday 07 Dec 2018
LinkedIn ShareShare
More

Job: Customer Relationship Executive

Job Type: Full Time, Fixed Term Contract for 12 Months

Location: Braehead, Renfrew

Would you like to join an award-winning business where we are passionate about what we do? At SD Worx, we have a brilliant opportunity for a Customer Relationship Executive to join the team on a permanent basis.  In this position you will be responsible for managing customer relationships from receipt of contract, ensuring timely and efficient implementation through to an on-going trouble & error free best in class managed payroll service, enabling enhanced customer satisfaction evidenced in part by the timely payment of fees due.  To manage the in-country partner (ICP) relationship on behalf of the customers ongoing service ensuring key performance indicators are monitored and reported monthly.

Key Responsibilities:

Manage customer and In-country partners (ICP) queries and expectations to ensure contract levels and SLA’s are fulfilled and excellent relationships are maintained.

Review and proactively refine existing service processes and procedures to drive business forward.

Assist the Customer where necessary with forms, communication with ICP's, banks, tax offices, accountants and other 3rd parties.

Provide advice on payroll related matters to non-UK employers/employees as required, developing in-depth knowledge of specific countries (country champion).

Provide 'out of country payroll office' services as required on behalf of designated customers, i.e. in situations where the customer does not want to deal directly with the ICP.

Identify and escalate any issues threatening the successful fulfilment of a contract.

Ensure compliance with all SD Worx policies for the maintenance of Data Protection, confidentiality, integrity and availability of information and to protect personal data for all customers and ICP's.

Identify new business opportunities within designated customers and facilitate additional/new customer/country services.

Essential:

Fluent in English plus one other language

Customer relationship management experience with subcontractors and/or customers, particularly in a Multinational environment.

Proven professional customer/call handling experience, including first line, triage, and query response in compliance with SLA's, KPI's and service credits contractually agreed.

Proven knowledge of process methodology and ability to develop/improve processes.

Desirable:

Fully conversant with office technology packages - Outlook, Excel, Word, & PowerPoint.

Preferable experience in payroll management and calculations.

It’s your move!

Employer Description

More than 60,000 large and small organisations rely on SD Worx and its 3,600 employees. During the company’s 70 year history we have acquired an extraordinary amount of expertise in Payroll, HR and Tax & Legal matters. We provide clients with a wide range of services including payroll and HR, legal support, training, automation, consulting and outsourcing, across Europe, the US and Canada.

In Belgium, our home base, we offer specific packages for SMEs, large enterprises, the public sector and international organisations.

As an international HR service provider, we operate from Belgium (HQ), Austria, France, Germany, Ireland, Luxembourg, Mauritius, the Netherlands, Switzerland and the United Kingdom. The other European countries, the US and Canada are covered by the Payroll Services Alliance, a strategic network of leading payroll companies.

Our mission?

Result driven HR. We excel in HR services that drive business performance.

Working at SD Worx means winning trust and taking responsibility, displaying initiative and most importantly, being energized by others. If you have a passion for HR, IT and Payroll Services, then we can promise you one thing: you’ll never get stuck in a rut at SD Worx. You will get the opportunity for self-development in the direction you want to go. You will learn from the best, so you can be at your best.